Refund policy

Return and Exchange Policy:

Due to the personalized nature of our products, we regret to inform you that we do not offer returns or exchanges unless the items received are damaged or defective upon arrival. We understand that each piece is crafted to your exact preferences, making it difficult to accommodate returns or exchanges.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team within 5 days of receiving your order. We will gladly assist you in resolving the issue by either providing a replacement or offering a refund, depending on the circumstances.